HubSpot Service Hub | Internal HubSpot Support Form Guide

All HubSpot-related requests from Prime team members must be submitted through the Internal HubSpot Support Form. This helps Prime Vacations' support team gather the information needed to resolve requests efficiently.

Submitting complete and accurate information reduces back-and-forth communication and speeds up the resolution process.

Form Fields Explained

1. First Name / Last Name / Email

Used to identify the requester and associate the request with a contact record.

2. Request Type (Required)

Select the option that best matches your request:

Feature Questions – Questions about HubSpot capabilities or limitations
Setup Assistance – Help configuring tools, settings, or features
Bugs or Errors – Something isn’t working as expected
Import Request – Requests to import contact, reservations, ownership, and/or home data into HubSpot
Permissions Edit – User access or permission changes
Reporting Request – New or updated reports and dashboards
Workflow Request – Creation or modification of workflows
Contact Creation/Deletion – Requests to create or delete contact records
Form Request – Creation or updates to HubSpot forms
Other – Requests that don’t fit the categories above

Important: If 'Import Request' is selected, a file upload field will appear. Upload your import file, if available (CSV recommended).

If the file is not ready or you require the Prime support team to create the file, note this in the description with as much detail as possible.

3. Request Name

A short, clear title for your request. Example: "Import guest list for March campaign"

4. Request Description

Provide detailed context, including:

What you are trying to accomplish
What is currently happening (if applicable)
Links to records, workflows, or reports

More detail = faster resolution.

5. Priority

Select how urgent the request is:

Low – Nice to have / no immediate impact
Medium – Needed but not urgent
High – Blocking active work
Urgent – Time-sensitive or business-critical

6. Due Date

Optional but recommended.

Use this to communicate deadlines or dependencies so the support team can prioritize appropriately.

Important Reminders

Please submit one request per form submission
Avoid duplicate submissions
Reply directly to support emails if follow-up information is requested

Using the form correctly helps the entire team work more efficiently and ensures requests are handled fairly and transparently.

Questions about this process? Submit a request using the form and select Feature Questions or Other.